- General & Corporate Information
Q: Who operates www.chorekitpro.com?
Chorekitpro is a registered commercial trading brand operated by FBK México, S.A. de C.V., a company established under the laws of the United Mexican States.
Operating Entity: FBK México, S.A. de C.V.
Brand Name: Chorekitpro
Registered Address: Anaxágoras 564, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
Official Website: www.chorekitpro.com
Customer Support Email: tidy@chorekitpro.com
Telephone Number: +52 5555384524
- Payment Methods & Processing
Q: What payment options are accepted on your website?
We accept major international credit and debit cards, as well as mainstream digital payment options during checkout. Permissible payment modes include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Digital Wallets
All transactions are executed using standard industry data encryption techniques to support payment processing integrity.
- Shipping, Logistics & Order Tracking
Q: Which destinations do you ship to, and what are the delivery timeframes?
Our primary shipping operations serve consumers located within European destinations. Orders are processed and dispatched in coordination with international priority carriers, including express services such as DHL, FedEx, and UPS Priority.
Standard Delivery Timeframe: Estimated transit time is 7 to 10 working days following order dispatch.
Q: How will I receive tracking updates regarding my order?
Automated tracking notification emails are systematically dispatched to the email address provided during checkout at critical operational stages:
Order dispatch confirmation
Arrival at key logistics hubs
Final local delivery handover
Q: What happens if my delivery exceeds the standard estimated timeframe?
If an order does not arrive within the expected timeframe, please contact our support team at tidy@chorekitpro.com. We will initiate a formal trace inquiry with the designated shipping carrier. Following the investigation results, FBK México, S.A. de C.V. will facilitate either a full monetary refund or a replacement shipment based on the outcome.
- Returns, Cancellations & Damaged Items
Q: What is your standard return policy for European customers?
In accordance with European Union consumer protection standards, customers located within European jurisdictions benefit from a 14-day Right of Withdrawal.
You may cancel and return your purchase within 14 days of receiving physical delivery of the items without providing a reason.
To exercise this right, written notification must be submitted to tidy@chorekitpro.com prior to the expiration of the 14-day window. Items must be returned in their original condition and packaging.
Q: What should I do if an item arrives damaged or defective?
If an item arrives damaged, flawed, or incomplete:
Contact customer support via email at tidy@chorekitpro.com.
Provide a brief explanation alongside visual photographic evidence showing the issue.
Upon verification of the photo evidence, FBK México, S.A. de C.V. will process a full refund or send a replacement item without requiring the physical return of the damaged item.
- Customer Care & Support Response
Q: How can I contact customer support, and when can I expect a response?
For any order inquiries, product guidance, or post-purchase support, please send an email to tidy@chorekitpro.com or call +52 5555384524.
Written inquiries are addressed sequentially during standard operating business hours, with full responses issued within 24 hours on working business days.