- General Provisions & Legal Ownership
These Terms of Service govern the use of the website www.chorekitpro.com and all associated retail transactions.
This website and the trading brand Chorekitpro are operated by FBK México, S.A. de C.V., a legal entity incorporated under the laws of the United Mexican States.
Corporate Entity Name: FBK México, S.A. de C.V.
Brand Name: Chorekitpro
Website URL: www.chorekitpro.com
Registered Address: Anaxágoras 564, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
Official Email Address: tidy@chorekitpro.com
Telephone Number: +52 5555384524
By accessing this website or placing an order, customers agree to be bound by these Terms of Service, which comply with applicable commercial frameworks in Mexico and mandatory consumer protection regulations in European destinations.
- Orders & Commercial Specifications
Order Acceptance: All orders submitted through www.chorekitpro.com constitute an offer to purchase. Acceptance is confirmed upon issuance of a formal order confirmation via email.
Accuracy of Information: Product representations and listed prices are maintained to reflect current operational details. FBK México, S.A. de C.V. reserves the right to correct non-material clerical errors prior to order dispatch.
- Shipping, Carriage & Passage of Risk
Our primary target market for retail sales is European destinations.
Logistics Partners & Timelines: Standard order fulfilment is dispatched in collaboration with established priority commercial carriers (including express services such as DHL, FedEx, and UPS Priority). Estimated transit time is 7 to 10 working days following order dispatch.
Automated Dispatch Tracking: Automated notification emails containing full parcel tracking details are transmitted to the email address provided during checkout at key operational milestones, including dispatch confirmation, arrival at sorting hubs, and entry into local distribution networks.
Delayed Shipments: If an order exceeds the standard transit timeframe, an official inquiry will be opened with the relevant carrier. Following the investigation outcome, FBK México, S.A. de C.V. will arrange either a full monetary refund or a replacement shipment.
Passage of Risk & Title: In accordance with statutory European consumer protection requirements, the risk of loss or damage to goods transfers to the consumer only upon physical possession of the items being acquired by the consumer (or a third party designated by the consumer other than the carrier). Risk does not transfer upon handover to the courier.
- Right of Withdrawal (14-Day Return Policy)
In compliance with European Union Consumer Rights Directives, consumers residing within European jurisdictions maintain a statutory right to cancel and return their purchase without giving any reason:
Withdrawal Period: Consumers have 14 days from the date on which physical possession of the goods is acquired to exercise their right of withdrawal.
Notification Process: To exercise this right, the customer must inform us of the decision via an unequivocal written statement sent to tidy@chorekitpro.com prior to the expiry of the 14-day window.
Return Procedure: Upon notification, instructions for the return process will be provided. Products must be returned in their original condition and packaging. Refund processing will occur within 14 days of receiving the returned item or verifiable proof of return postage.
- Damaged, Defective, or Non-Conforming Items
Where items arrive damaged, incomplete, or with manufacturing defects, customers are entitled to remedies under statutory consumer protection laws:
Notification & Evidence: The customer must contact customer support via email at tidy@chorekitpro.com within a reasonable timeframe following delivery, providing a concise description along with photo or video photographic evidence illustrating the damage or defect.
Resolution without Physical Return: Upon verification of the submitted visual evidence, FBK México, S.A. de C.V. will process a full refund or dispatch a replacement item without requiring the physical return of the damaged item.
- Intellectual Property
All original digital media, images, textual content, logos, and layout structures published on www.chorekitpro.com belong exclusively to FBK México, S.A. de C.V. Reproduction or unauthorized use without written consent is strictly prohibited. - Limitation of Liability & Applicable Law
Standard Operational Care: FBK México, S.A. de C.V. endeavours to ensure continuous site access and accurate fulfillment of orders under standard commercial diligence.
Governing Jurisdiction: These Terms of Service are governed by the commercial laws of Mexico, without prejudice to mandatory statutory consumer rights provided under European Union legislation that apply directly to consumers within European destinations.