- Overview & Operational Identity
This Refund & Return Policy applies to all retail purchases made through www.chorekitpro.com.
All customer care, order processing, and post-purchase resolutions are managed directly by FBK México, S.A. de C.V. trading as Chorekitpro.
Operating Entity Name: FBK México, S.A. de C.V.
Brand Name: Chorekitpro
Official Website: www.chorekitpro.com
Customer Support Email: tidy@chorekitpro.com
Telephone Number: +52 5555384524
Registered Corporate Address: Anaxágoras 564, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
- Statutory Right of Withdrawal (14-Day Return Policy)
In compliance with European Union consumer protection standards, customers located within European jurisdictions benefit from a 14-day Statutory Right of Withdrawal.
Cancellation Period: You have the right to withdraw from your purchase agreement without stating any reason within 14 days from the date on which you (or a third party indicated by you) acquire physical possession of the goods.
Notification Process: To exercise your right of withdrawal, you must inform us of your decision by submitting a clear written notification via email to tidy@chorekitpro.com before the 14-day period expires.
Return Shipping Address: Once your return request is acknowledged, standard returned items must be sent to our official corporate facilities at:
Anaxágoras 564, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
Condition of Returned Items: Returned products must be in their original condition and packaging. Returned items remain the responsibility of the customer until physical receipt at our designated facility.
- Damaged, Defective, or Non-Conforming Products
If an item arrives damaged, flawed, or non-conforming, customer remedies are available under applicable statutory protections:
Reporting Procedure: Contact customer support via email at tidy@chorekitpro.com within a reasonable timeframe after receipt, including your order number and clear photographic evidence demonstrating the damage or defect.
Resolution Without Physical Return: Upon evaluation and confirmation of the visual evidence provided, FBK México, S.A. de C.V. will facilitate either a full monetary refund or dispatch a replacement item without requiring the physical return of the damaged item.
- Non-Delivery & Extended Transit Inquiry
Retail shipments destined for European markets are processed in coordination with international priority carriers, including express network operators such as DHL, FedEx, and UPS Priority, with an estimated transit schedule of 7 to 10 working days.
Automated Tracking Notifications: Automated notification emails containing full parcel tracking details are transmitted to the email address provided during checkout at key operational milestones, including dispatch confirmation, arrival at sorting hubs, and local delivery entry.
Delayed Shipment Protocol: If a consignment exceeds the standard estimated delivery timeframe, please notify us at tidy@chorekitpro.com. Our support team will initiate a formal trace investigation with the carrier. Based on the investigation outcome, FBK México, S.A. de C.V. will issue either a full refund or a replacement shipment.
- Refund Processing & Reimbursement Method
Reimbursements are processed following the verification of returned goods or approved claim evidence:
Reimbursement Channel: Refunds are processed directly back to the original payment instrument utilised during checkout. Supported original payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Digital Wallets
Processing Timeline: Once approved, refunds are initiated by our accounts team within 5 to 7 working days. The timeframe for funds to reflect on account statements depends on the standard processing schedules of the issuing financial institution or payment method issuer.