- General Shipping Overview
This Shipping & Delivery Policy applies to all retail purchases submitted via www.chorekitpro.com.
All operations, order processing, and dispatch procedures are managed by FBK México, S.A. de C.V. trading as Chorekitpro.
Operating Entity: FBK México, S.A. de C.V.
Brand Name: Chorekitpro
Official Website: www.chorekitpro.com
Contact Email: tidy@chorekitpro.com
Contact Telephone: +52 5555384524
Dispatch Address: Anaxágoras 564, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
- Destination Coverage & Logistics Partners
Our international retail operations primarily serve customers located within European destinations.
To facilitate international fulfillment, order dispatches are conducted in direct collaboration with recognized priority commercial logistics carriers, including express network operators such as DHL, FedEx, and UPS Priority.
- Processing Times & Transit Schedules
Orders placed through www.chorekitpro.com are processed and shipped according to structured operational timelines:
Order Processing Time: Items undergo order verification, packaging, and dispatch preparation within 1 to 2 working days following payment confirmation.
Estimated Transit Time: Following handover to the carrier, estimated delivery to European destinations takes 7 to 10 working days.
Operating Days: Order processing and carrier dispatch occur on standard working business days (Monday to Friday, excluding official public holidays).
- Automated Order Tracking Framework
To keep consumers informed throughout the transit cycle, automated notifications are systematically transmitted to the email address provided during checkout at key operational milestones:
Dispatch Confirmation: Dispatched containing the parcel reference number and tracking hyperlink upon carrier handover.
Logistics Hub Transit: Updated as the consignment passes through international sorting hubs and transit facilities.
Local Delivery Entry: Notified when the parcel reaches local postal networks or final distribution depos for delivery.
Customers may also track order updates by contacting our support team at tidy@chorekitpro.com.
- Delivery Inquiries & Delayed Consignments
In the event that an order exceeds the standard transit timeframe:
Investigation Procedure: The customer is invited to notify customer support via tidy@chorekitpro.com. Our operations team will immediately initiate a formal trace investigation with the designated logistics carrier.
Resolution Outcomes: Following verification and the formal conclusion of the carrier investigation, FBK México, S.A. de C.V. will facilitate either a full monetary refund or a replacement shipment at no additional cost to the customer.
- Passage of Risk & Import Compliances
Risk Transfer: In compliance with applicable European consumer protection regulations, the risk of loss or damage to goods transfers to the consumer only upon physical possession of the items being acquired by the consumer (or a third party designated by the consumer other than the carrier).
Delivery Address Accuracy: Customers are responsible for providing correct and complete delivery details during checkout. Re-route requests or adjustments after dispatch confirmation may incur delay or additional operational adjustments.